Sunroom

Support

Help with Sunroom, usually within a day or two.

Common questions

Is my information private?

Yes. Your care records live on your phone, not on our servers. When you record a note or chat with Sunroom, that audio or text is sent to secure AI services to be transcribed or answered, then the results are stored back on your phone. No ads, no analytics, no tracking. The full details are in the Privacy Policy.

Is Sunroom medical advice?

No. Sunroom is a notebook and a gentle reminder, not a nurse or a doctor. It does not check doses, timing, or drug interactions, and reminders are not guaranteed to arrive. Always follow your care team's instructions. In an emergency, call 911.

A reminder didn't arrive. Why?

Reminders are scheduled on your phone and depend on it being on, charged, and not silenced. Check Settings → Notifications on your iPhone and make sure Sunroom is allowed to notify you. Inside the app, Account → Notifications has a "Send a test notification" button to confirm everything works.

How do I cancel Sunroom Pro?

Subscriptions are handled by Apple. On your iPhone: Settings → your name → Subscriptions → Sunroom → Cancel. Cancelling at least 24 hours before renewal prevents the next charge. Refunds are handled by Apple at reportaproblem.apple.com.

How do I delete my data?

Delete any record or person inside the app, or erase everything with Account → Delete account & data. Because we keep no server copy, deleting from your device is complete deletion.

Does Sunroom sync to iCloud?

Not yet. Everything is stored on your device only. Sync across devices is on the roadmap.